Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about an online casino operating in Ireland? This page explains the best way to reach us and what happens once your message lands in our inbox.
How to Reach Our Team
Email is the most reliable way to get in touch. We read every message that comes through and try to respond within a couple of working days. Send your query to [email protected] and, where relevant, mention which casino or page you're writing about — it helps us route your message to the right person straight away.
We're an independent site reviewing and comparing online casinos available to players in Ireland, so a good chunk of the messages we receive are about specific operators, bonus terms, or how we've ranked a particular site. The more detail you can give us, the more useful our reply will be.
What We Can Help With
- Questions about our reviews or ratings — If you'd like more detail on how we assessed a particular casino, including payout speeds, licensing, or game selection, ask away.
- Corrections — Bonus terms, payment methods and licensing details change often. If something on the site looks out of date, we want to know so we can check it.
- Content suggestions — If there's a topic relevant to Irish players — a payment method, a new casino, a licensing question — that you think we should cover, let us know.
- Complaints about a listed casino — We don't operate any of the casinos we review and can't intervene in individual disputes, but genuine reader experiences do inform how we assess an operator going forward.
- Partnership or editorial enquiries — If you represent a casino brand or a relevant business and want to discuss working with us, please explain who you are and what you're proposing.
What We Can't Help With
We're a comparison and review site, not a casino operator, a payments provider or a regulator. That means we can't process deposits or withdrawals, access anyone's player account, or resolve a dispute directly with a casino on your behalf. For account-specific issues — a delayed withdrawal, a bonus that hasn't been credited, verification problems — the casino's own customer support team is the right first port of call, since only they can see your account.
If you're concerned about your own or someone else's gambling, please say so in your message. We can point you towards general responsible gambling resources, but we're not a support service and any urgent welfare concern should go to a dedicated helpline rather than to us.
What Happens After You Write to Us
Every message is read by a real member of our editorial team — we don't rely on automated replies to stand in for an actual answer. We aim to get back to you within two working days, though this can stretch a little during busier periods.
If your message points out a factual error, a lapsed licence detail, or a bonus term that's changed, we'll check it against current sources and update the relevant page where warranted. We take accuracy seriously, particularly around licensing, payment methods and wagering requirements, since these directly affect how useful our comparisons are to Irish players.
Before You Get in Touch
A lot of common questions are already answered elsewhere on the site. If you're weighing up which casino suits you, our comparison pages cover the games on offer, EUR payment options, bonus terms and wagering requirements in more depth than we can go into here. If you're specifically looking at options outside the standard licensed market, our page on trusted non-GamStop casinos may be more directly useful than a general enquiry.
Thanks for taking the time to reach out — reader feedback is one of the main ways we keep our reviews current and relevant for players in Ireland.